FAQ

 

 

What is a Set Up Fee, and what does No Set Up Fees mean?

 

Many promotional products companies post attractive per unit prices for items and then add Set Up Fees to make up the difference. These fees normally range from $50 to $250 per order. Imagine That Promo has no hidden fees. When you place an order for an item, you get the price quoted. The only additional fees are shipping and tax. We believe that’s the right way to conduct business.

 

If you don’t have Set Up Fees than how do you make money?

 

Repeat business. We believe that when the customer gets what they want without paying additional fees, they will order additional items. Like any relationship, honesty is the best policy. We want you to feel good about your purchase and tell your friends.

 

How long does it take for me to get my order?

 

Most orders are shipped within 2 weeks. Larger Orders that are shipped from overseas can take 30 days. We do understand that some orders need to be “rushed” and we attempt to make accommodations for our customers. We have long standing relationships with several manufacturers and can often get you a FREE 24 Hour Rush. Of course, there will be additional charges for shipping.

 

What if I don’t have a logo?  

 

No logo, no problem. Our graphic design team will work with you to design a logo that will make your promotional products stand out.

 

Do you work with Non Profits and Charities?

 

Yes! Imagine That Promo will work with your nonprofit to make your event a success. We’ll even produce “sell sheets” for promotional products, which will allow you to raise money for your charitable cause with no money out of pocket. Contact us today for additional details.